Model Y reliability woes put Tesla near bottom of Consumer Reports rating


The Model Y, the carmaker’s latest mannequin which began production firstly of this 12 months, is predicted to grow to be Tesla’s best-selling vehicle. It bought good rankings general from Consumer Reports’ workers throughout check drives earlier this 12 months. But the reliability rankings are primarily based on a survey of precise house owners — who reported important issues.

“A car might be great to drive and have all the features you want,” mentioned Jake Fisher, senior director of auto testing at Consumer Reports, “but all that won’t matter to you much if you have to keep going back to the dealer for repairs.”

The issues with the Model Y ranged from misaligned physique panels to mismatched paint. One proprietor reported mud, particles, and even human hair caught within the paint.

Fisher mentioned new autos typically have reliability issues however Tesla’s points are unusually dangerous.

“It’s some basic stuff they’re not getting right, which is disappointing,” he mentioned. “It’s disappointing that body panels are not aligned so they can’t even shut the back hatch. It’s disappointing the paint has so many problems. You’d think this is stuff they would be able to get right from the start.”

Tesla (TSLA) didn’t reply to a request for touch upon the Consumer Reports rating.

The Tesla Model S luxurious sedan additionally dropped to “below average” reliability and is not advisable by Consumer Reports. The Model X saved its earlier “not recommended” rating resulting from continued reliability points.

Only Tesla’s Model three sedan, at the moment the corporate’s finest promoting mannequin, acquired a advisable rating from Consumer Reports.

The issues with the Model Y dragged down Tesla’s general rating two spots, to second from the bottom amongst all 26 ranked auto manufacturers. Now it’s forward of solely Ford’s luxurious Lincoln model, and simply behind Volkswagen, which completed final in 2019.

“If the Model Y had similar reliability to the Model 3, Tesla would be mid-pack, it wouldn’t be among the worst,” Fisher mentioned.

Tesla additionally has acquired poor reliability rankings from JD Power.
Consumer Reports workers has typically praised Teslas of their critiques separate from the reliability points. The Model S achieved the best score ever for a automobile reviewed by the workers.

The disconnect between the robust assessment of the Tesla autos by workers and the poor reliability rankings from its survey of house owners has been a seamless problem for the corporate.

“This isn’t our judgment, it’s [the] judgment of Tesla owners,” mentioned Fisher. “If the reliability improved, I would be very happy to recommend Teslas. They’re satisfying and really fun to drive. They’re good for the environment. We hope our feedback helps them improve these problems.”

Tesla clients stay extremely loyal to the model, regardless of the problems raised within the survey. “The exact same people who tell us they love their Tesla are telling us about the problems with their cars,” Fisher mentioned.

Tesla set to join the S&P 500 Index in December

Tesla wasn’t the one carmaker with reliability considerations. Lincoln was damage by points with its new Aviator and Corsair SUVs.

And the brand new model of the Ford Explorer SUV additionally suffered from severe reliability issues that made it one of the bottom scoring fashions from any producer—home or international—this 12 months.

Owners of the Explorer reported quite a few transmission replacements, together with issues affecting the SUV’s drive system, in-car electronics, energy gear and engine and physique {hardware} issues.

The least dependable autos in keeping with the rating have been the Chevrolet Silverado pickup and its GMC model, the Sierra. The Toyota Prius was probably the most dependable.

Toyota misplaced its rating as probably the most dependable model as Mazda captured the highest spot for the primary time.

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